Terms & Conditions
These Terms and Conditions cover the use of the Vadealprint.com website (“our Site”). By accessing any page of our Site or placing an order, you understand and agree to be bound by these terms and conditions.
Proof Approval: Your approval of a proof demonstrates that you approve spelling, word content, pantone color choices, approximate placement, size, and image. You understand that placement is approximate and that images are not to scale. You acknowledge that it is your responsibility to examine this proof closely for any error that could lead to your dissatisfaction with the finished product. The original proof and one round of revisions is complimentary. If further revisions are required, an additional charge per proof may incur. Because we cannot control how everyone’s monitor is set to different color modes, Vadeal Print will not be responsible for color shifts when comparing to E-mail proofs.
PMS Colors: If PMS colors are not provided, Vadeal Print will match colors based on the graphics provided. PMS match within 90% is acceptable. Vadeal Print cannot guarantee an exact match of PMS to previous re-order jobs. Do not assume that production will make any unauthorized color changes for you. Any changes in color must be specified in writing prior to production.
Lithographic PMS Colors: Due to inherent limitations with the printing process, the accuracy of color reproduction is not guaranteed and may vary from 10-15%. By placing an order with Vadeal Print, you agree to this limitation. We accept no responsibility for color variations between submitted files and final printing piece. Under no circumstances, will a reprint be honored for color variations that have occurred during the printing process.
Misprint/Damages Silkscreen/Embroidery/Promotional Items: Vadeal Print will not be responsible for misprints/damages up to 2% per design. Items may shift upon printing and print locations may vary. Vadeal Print cannot guarantee placements will be exact on each item. Because of differences in equipment, inks, and other conditions between color proofing and production operators, a reasonable variation in color between color proofs and the completed job is to be expected. A variation of this kind occurs, it will be considered acceptable performance. Vadeal Print owns all screens, films and separation files for output. In the event that we need to reprint damaged pieces exceeding the 2% damage ratio, Vadeal Print will require that you ship the misprinted shirts back to our shop via a shipping label we provide. All complaints must be registered within 7 calendar days of receiving the order. Vadeal Print will not be responsible for any shirts sold or given away prior to returning the order (Example: If you order 100 shirts and you’ve sold 15 but then you discover a print defect and you return only 85 shirts to Vadeal Print, we are only responsible for the reprinting of the remaining 85 shirt.) Standard turn around applies to reprinted items. Vadeal Print is not responsible to expedite shipping on any missing pieces or damaged items. Items will ship via FedEx ground upon completion.
Garment Selection: Vadeal Print is not responsible for size or fit of garments select by customers. Subjectivity, or whether or not the customer likes the garment they chose is the responsibility of the customer and not Vadeal Print. The customer is responsible for knowing the terms of the company whose garments they choose to purchase. Vadeal Print reserves the right to substitute garments of comparable brand and/or color when customer’s request is unavailable. Garments that are printed or embroidered are non-refundable. Undecorated items may be returned prior to production. A 20% restocking fee will incur for all items to be returned or replaced.
Production Time: Production time/turn around will not begin until approval of proof. Giving approval to this proof will release this order for production. Please note any changes after approval may result in additional setup charges. Once an order has been approved we are not liable for any request changes if items are in production. Cancellations can only be made prior to production. Any changes to orders, or changes in garments/designs after approval may result in adjusted production time lines. Business days are from Monday-Friday and do not include weekend or holidays. Orders that are submitted on Saturday, Sunday, and holidays will process the next business day. Vadeal Print is not liable for any delays in production or turnaround times resulting from files or proofs that are submitted after 5:30 PM. Orders submited after business hours will be processed the following business day.
Artwork: Under these Terms and Conditions, you agree that you will NOT provide any artwork files consisting of the following material: any material that could infringe rights of privacy, publicity, copyrights, or other intellectual property rights without the permission of the owner of these rights and the persons who are shown in the material if applicable. You accept full legal liability for the content of material processed and printed on your behalf and under your instructions. The client is required to provide print ready graphics, we are not responsible if graphics are pixilated or not full bleed.
Artwork Creation: If we create a logo/design for you, please note we do retain the rights of said logo/design unless otherwise specified. If you would like to purchase the vector image created for you, please note there is a $150.00 charge. Please note that typesetting and design services are non-refundable. Upon cancellation of an order, the customer is responsible for the full or partial cost of these services, depending on the time allocated to the project by our designers.
Drop Shipped Items: We are NOT responsible for warehouse errors, packing list errors, or wrong shipments. Please make sure the garments you send to us match with your purchase order. We do not take inventory of dropped shipped items. This is the responsibility of the sender to make sure that the correct items are sent to us.
Shipping: Vadeal Print will not be held responsible for lost, damaged or delayed products caused by shipping carriers such as FedEx, UPS, USPS, GSO or private couriers. All completed orders will be shipped via FedEx unless third party arranges UPS, GSO or courier pick up.
Purchase Orders: All decorating, PMS and shipping instructions must be included in a written purchase order. We will not be held responsible for instructions not included in the purchase order or for inconsistent instructions (e.g. contradicting/differing instructions on the same purchase order.) If updates are made to an order, a new P.O must be provided prior to shipping. If instructions are not listed on the written purchase order, Vadeal Print is not liable for any errors.
Unfinished Abandoned Orders: Unfinished orders where we cannot get a hold of customers after 3 weeks, will be canceled. Unfinished abandoned orders are non-refundable. Client will be contacted via phone call or email multiple times. Vadeal Print will then give the client a final notice phone call and email to confirm the order is canceled.
Finished Abandoned Orders: Due to limited warehouse space, it is very difficult for Vadeal Print to keep the inventory of abandoned jobs. Finished orders that have been in Will Call for 8 weeks from the completion date (Approximately 2 months), will be donated to a charity or recycled. Our accounting department will close the order. There will be no refunds on any orders after the order has been donated or recycled. Vadeal Print will then give the client a final notice email or call to make proper arrangements. If no arrangements have been made, we will proceed with donating or recycling the order.
Condition of Sale/ Open Balances: A delinquency 1.67% which is an annual rate of 20% will charged on accounts past due. In case of suit for collection, all costs of collection, suit and reasonable attorney’s fees will be charged. The aforementioned terms and conditions are by the laws of the state of California without regard to or application of its conflict of law provisions or your state or country. of residence. You consent to the jurisdiction of the Small Claims and/or Superior Court of California, County of Los Angeles for enforcement.
Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL VADEAL PRINT INC —INCLUDING ITS RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, REPRESENTATIVES, OR AFFILIATES (COLLECTIVELY, THE “COVERED PARTIES”)—BE LIABLE FOR ANY INJURY, DEATH, LOSS, CLAIM, DAMAGE, ACT OF GOD, ACCIDENT, DELAY, OR ANY SPECIAL, EXEMPLARY, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES OF ANY KIND, WHETHER BASED IN CONTRACT, TORT OR OTHERWISE, WHICH ARISE OUT OF OR ARE IN ANY WAY CONNECTED WITH ANY USE OF THIS SITE OR WITH ANY DELAY OR INABILITY TO USE THIS SITE, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS OR SERVICES OBTAINED THROUGH THIS SITE, EVEN IF A PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO CERTAIN USERS. IN NO EVENT SHALL THE COVERED PARTIES’ TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING BUT NOT LIMITED TO NEGLIGENCE) ARISING FROM THIS AGREEMENT OR YOUR USE OF THE SITE EXCEED THE AMOUNT PAID BY YOU TO VADEAL PRINT FOR THE REQUEST.